Privacy Policy

1. Introduction

Home Service Bridge ("we," "our," or "us") respects your privacy and is committed to protecting the personal information of visitors to our website, homeservicebridge.com. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

By using our website, you agree to the practices described in this Privacy Policy and in our Terms & Conditions.

2. Information We Collect

Information You Provide Voluntarily

We may collect information you choose to share with us, such as your name and email address, when you contact us.

Contact Information

If you reach out to us directly, we may collect your email address and any other information you include in your message.

Website Usage Information

We may automatically collect certain information about how you use our website, including your browser type, device type, pages visited, and time spent on our site.

Cookies

Our website may use cookies to help improve your browsing experience and understand how visitors use our site.

Analytics Data

We may use analytics tools to collect aggregated, non-identifying information about website traffic and visitor behavior.

3. How We Use Information

We may use the information we collect to:

• Improve the experience of visitors to our website
• Respond to inquiries and requests
• Provide homeowners with relevant service information
• Maintain the security and proper functioning of our website

We do not sell your personal information.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies, including:

• Google Analytics, to help us understand how visitors use our website
• Advertising measurement tools, to help us understand the effectiveness of our website content
• Google Ads conversion tracking, to help us understand which advertising campaigns lead visitors to our website
• Call tracking technology, to help us understand phone inquiries made through our website (see Section 6, Call Tracking Technology, below)

You can adjust your browser settings to limit or refuse cookies. Some parts of our website may not function as intended if cookies are disabled.

5. Phone Calls and Call Recording

When you call a phone number displayed on our website, your call may be recorded, monitored, or transcribed. We use call recordings for quality assurance and billing purposes. By calling a number displayed on our website, you consent to this recording to the extent permitted by applicable law.

6. Call Tracking Technology

We use call tracking technology, including dynamic number insertion, to help us understand how visitors interact with our website and connect with service providers. This technology may collect information such as the phone number you call from, the number you dial, the duration of your call, the date and time of your call, and your general geographic location.

7. Sharing Call Data with Third Parties

Information collected through phone calls, including call recordings and call tracking data described above, may be shared with the independent service provider you are connected with and with third-party call tracking vendors who help us operate this feature of our website.

8. TCPA Consent

By calling a phone number displayed on our website, you consent to receive a return call from the independent service provider you are connected with, regarding the service you inquired about, consistent with the Telephone Consumer Protection Act (TCPA) and other applicable law. Home Service Bridge does not place calls to homeowners.

9. Your Privacy Rights (California Residents)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we have collected about you, the right to request deletion of your personal information, and the right to opt out of certain sharing of your information. To exercise these rights, contact us using the information in Section 16 below.

10. Data Deletion Requests

You may request that we delete personal information we have collected about you by emailing [email protected]. We will respond to verified requests consistent with applicable law.

11. Third-Party Services

Home Service Bridge may connect visitors with independent, third-party local service providers. These third parties operate under their own privacy policies, which we encourage you to review separately. Home Service Bridge is not responsible for the privacy practices of any third-party provider.

12. Data Security

We take reasonable measures to help protect the information we collect. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

13. Data Retention

We retain the information described in this Privacy Policy, including website usage data, email correspondence, and call-related data such as call recordings and call tracking information, for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law.

Retention periods may vary depending on the type of information and the purpose for which it was collected. If you have questions about how long a specific type of information is retained, or would like to request deletion, contact us using the information in Section 16 below.

14. Third-Party Links

Our website may contain links to third-party websites. We do not control, and are not responsible for, the content, privacy practices, or policies of any third-party website.

15. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

16. Contact Information

If you have any questions about this Privacy Policy, please contact us at: